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Do you have a warranty policy?
Design Your Own Jewelry offers a limited warranty. Design Your Own Jewelry by Jewelry Television™ warrants that jewelry products purchased from the website are merchantable and free from defects in design, materials, construction and workmanship. Design Your Own Jewelry by Jewelry Television™ will replace or repair any defective jewelry product which does not meet the above warranty requirements and are returned within one hundred eighty (180) days of delivery to the customer. Any failure to make a timely claim constitutes a waiver of this limited warranty. There are no other warranties, expressed or implied.
DISCLAIMER AND LIMITATION OF LIABILITY AS TO PRODUCTS AND SERVICES
After expiration of the 30-day return period, excluding the limited warranty return period as specified above, Design Your Own Jewelry by Jewelry Television™ makes no warranties, expressed or implied, and disclaims all warranties, express or implied, to the full extent permissible by applicable law, including but not limited to expressed or implied warranties of merchantability or fitness for a particular purpose. Any warranties that may cover the products sold on the website or network may be provided by the applicable manufacturers. Accordingly, excluding the limited warranty specified above, Design Your Own Jewelry by Jewelry Television™ makes no representation or warranty with respect to any product or service sold.
Under no circumstances shall Design Your Own Jewelry by Jewelry Television™, its suppliers, or their respective directors, officers, employees, or agents be liable to you or to any third party for any indirect, consequential, incidental, special, or punitive damages, lost profits and business interruption whether in contract or in tort, including negligence, arising in any way from any product or service sold or provided on the website, even if Design Your Own Jewelry by Jewelry Television™ is expressly advised of the possibility of such damages. In no event shall Design Your Own Jewelry by Jewelry Television™ liability exceed the price you paid for the product or service that is the subject of the claim.
What payment types are accepted by Design Your Own Jewelry by Jewelry Television™ ?
We accept Visa, American Express, MasterCard and Discover. You may also pay with a PayPal account.
How will my purchase show up on my Credit Card statement?
Your credit card statement will show a payment to Wenham Enterprises.
Do you ship internationally?
At this time we do not offer international shipping.
*For additional international shipping options and rates, please contact our Customer Care Team at (800) 550-8393.
Can I apply JTV® promotional codes to a Design Your Own Jewelry by Jewelry Television™ purchase?
Promotional codes for Jewelry Television® or JTV.com® cannot be applied to orders placed through Design Your Own Jewelry by Jewelry Television™.
What is your sales tax policy?
Sales tax will be applied to orders placed in Tennessee and Rhode Island.
Do you offer a protection plan?
At this time, Jewelry Television ®’s Jewel Safe protection plan cannot be applied to orders placed through Design Your Own Jewelry by Jewelry Television™.
Tell me about your transactional e-mails.
All transactional e-mails regarding your order will be sent from the address DesignGallery@jtv.com
Tell me about your shipping and receiving policy.
All purchases from Design Your Own Jewelry by Jewelry Television™ will be shipped using UPS. Please allow 3-7 business days for delivery. For more information on shipping, visit Shipping Details.
Orders will be shipped from:
800 Waterman Avenue
East Providence, RI 02914
A signature is required to receive all orders over $200.
Can I view my order through my account history on JTV.com®?
Orders placed through Design Your Own Jewelry by Jewelry Television™ will not be accessible or visible in your jtv.com® account history.
If you have additional questions about orders or the products available at Design Your Own Jewelry by Jewelry Television™, please contact Jewelry Television ®’s exceptional customer service team:
Monday through Friday, 7:00am to 11:00pm Eastern.
By Phone: 800-550-8393
By Email: DesignGallery@jtv.com